Perfecting Process: The Basics of Business Process Management

When a business wants to improve its efficiency, reduce costs, and minimize error, many carry out internal analysis to better understand performance and lay out plans to refine the approach – this practice is called Business Process Management (BPM). Successful BPM implementation can improve a team’s performance, leading to higher profitability at a reduced cost. Here’s what you need to know about BPM, presented below by


BPM doesn’t just relate to one strategy and can involve a number of techniques to help measure and optimize your company’s working practices. Often, BPM can result in a logistical overhaul that improves the efficiency of team members and their strategies and even suggest new software to enable superior performance. Typically, BPM makes use of data, tracking and measuring your company’s processes, and formulating descriptive analyses that allow you to identify where you might be wasting time, causing errors, or using the wrong strategy.


The advantages that can be attained via the correct implementation of BPM are often far-reaching. Ultimately, it is concerned with identifying inefficiencies and sharpening the company’s working structure. One example of this is through the use of predictive analytics – using data it’s possible to set in place a number of contingency plans so the company can react more quickly to any immediate opportunities or dilemmas. 

BPM tools also give a much clearer sense of structure – assisting companies with the development of documentation and formalizing work processes. This makes workplaces happier and more productive as team members have a direct point of reference and are made aware of changes to the plan.

Another example relates to compliance – BPM tools can be used to manage processes so that they fit prescribed regulations and adhere to internal/external audits. Failure to do so could mean a company would receive poor ratings, financial penalties, or withdrawn certifications.


The first step of introducing BPM is to think about the goals it could help you attain – if you can strictly identify your Objectives & Key Results (OKRs) and Key Performance Indicators (KPIs), you can begin to adapt your company’s processes in correspondence. You should also work to communicate any outlined goals and performance metrics to your team – a BPM strategy, however sophisticated, still relies upon the compliance of your team. To help with this, it’s important to explain the ways in which it will benefit workers both in time and efficiency.

Remember, BPM is not a ‘project’ and should have no defined end goal. There may be definable steps involved but just as your company grows and adapts over time, so will BPM anticipate and help you to manage changes.


To aid in BPM, a number of technologies have emerged to help you track and refine your company’s processes. The right software helps in automating your business processes to allow you to monitor the performance of a BPM strategy and provide the framework in which to adapt and hone it. Before investing in one program, make sure that the provider has a reliable support system if a problem inevitably occurs – it may even be a good idea to call customer service before ordering the tech to ensure the help is available as promised.

Business Process Management is increasingly common amongst successful companies. By implementing it across departments, it’s possible to form an ever-changing, ever-growing methodology that ultimately improves company efficiency.

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